| Item | A | B | C | D | F | n/a | Mean | GPA |
|---|---|---|---|---|---|---|---|---|
| Overall performance | 21 | 5 | 2 | 3 | 2 | 1 | 3.21 | B |
| Quality of NBMG publications | 20 | 5 | 2 | 0 | 5 | 2 | 3.09 | B |
| Usefulness of the publications | 21 | 3 | 5 | 2 | 0 | 0 | 3.39 | B |
| Number and variety of publications | 17 | 8 | 4 | 1 | 1 | 3 | 3.26 | B |
| Quality of NBMG geologic maps | 22 | 4 | 2 | 0 | 2 | 5 | 3.47 | B |
| Detail of NBMG geologic maps | 20 | 6 | 1 | 1 | 2 | 5 | 3.37 | B |
| Current coverage of geologic maps | 16 | 8 | 3 | 2 | 1 | 5 | 3.20 | B |
| Free publications on the Web | 16 | 6 | 5 | 0 | 5 | 3 | 2.88 | B |
| Cost of publications for sale | 16 | 7 | 3 | 1 | 3 | 5 | 3.07 | B |
| Customer service for sales | 21 | 1 | 4 | 3 | 2 | 4 | 3.16 | B |
| Ease of Web sales | 15 | 6 | 3 | 2 | 2 | 7 | 3.07 | B |
| Timeliness of receiving Web, mail, and fax orders | 15 | 6 | 2 | 1 | 3 | 8 | 3.07 | B |
| Service from Information Office | 20 | 5 | 2 | 2 | 1 | 5 | 3.37 | B |
| Air photo coverage | 14 | 5 | 1 | 2 | 4 | 9 | 2.88 | B |
| Content of mining district files | 15 | 6 | 1 | 3 | 1 | 9 | 3.19 | B |
| Free mining-district, geothermal, and other information on the Web | 17 | 5 | 5 | 3 | 1 | 4 | 3.10 | B |
| Hours of operation | 16 | 4 | 5 | 1 | 6 | 3 | 2.72 | B |
| External publications | 15 | 2 | 5 | 3 | 1 | 9 | 3.04 | B |
| Professional service | 5 | 0 | 14 | 0 | 4 | 9 | 2.09 | C |
| Publications for the general public | 17 | 8 | 0 | 2 | 2 | 6 | 3.24 | B |
| Earth Science week field trips | 16 | 4 | 5 | 2 | 0 | 8 | 3.26 | B |
| Helpfulness in answering questions | 17 | 3 | 5 | 2 | 1 | 6 | 3.18 | B |
| Quality of assays | 14 | 6 | 2 | 0 | 3 | 10 | 3.12 | B |
| Cost of assays | 15 | 3 | 3 | 2 | 2 | 10 | 3.08 | B |
| Turnaround time | 13 | 5 | 3 | 2 | 2 | 10 | 3.00 | B |